The idea of this blog is simple - to bring you the latest and most interesting ideas and information about how to create consistent, stable and strong experiences for your customers. That's it!
The philosophy is simple and its the phrase that drives what I do. "If you give people an experience they can't get anywhere else - they wont go anywhere else"
So stay tuned for information, insights and advice on how to create Incredible Customer Experiences.
Be part of creating an experience!
Makers and Breakers
An Experience is either Made or Broken by what happens to us when we interact with a business. Tell me about what a business you have shopped in, bought from or have a long term relationship does that makes it or breaks it for you.
Every month the best Maker or Breaker story will win a prize from our gift shop. (There has to be an old birthday present I can recycle somewhere here)
Keep coming back to check on what's going on in the Customer Experience world. I promise to keep it interesting, informative and fun. In short a great experience.
Iven
